Complaints, queries and concerns – information about resolving a dispute

We are subject to the Solicitors’ Code of Conduct, and are regulated by the Solicitors Regulation Authority, as well as being members of the Law Society. Detailed information is available from their website.

We are also members of Resolution, which has its members’ own complaints procedure, and we follow its Code of Practice. Detailed information is available from their website.

We are confident in our ability to provide a high quality service. All of the firm’s lawyers are obliged to attempt to resolve any problems that a client may raise and clients should explain any concerns that they have to the lawyer advising them immediately. If the problem cannot be resolved in this way, or if a client prefers to discuss the problem with someone else, they should speak with our principal Ann Corrigan, who will immediately agree the best means to resolve the problem. If you are unhappy about any aspect of the service received, or about the bill, you can contact Ann Corrigan on telephone numbers 01753 880075 or e-mail or by postal address at our office address.

We are committed to investigating complaints promptly, impartially and free of charge.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at the conclusion of the complaint process. The timeframe and time limits for doing so may be found on the website of the Legal Ombudsman.

The Legal Ombudsman may be contacted via its website and postal address PO Box 6806, Wolverhampton, WV1 9WJ or by telephone on 0300 555 0333.

Normally, you  will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

Ordinarily, a complainant cannot use the Legal Ombudsman unless you have first used the firm’s complaints procedure, referred to above. More details may be found on the website of the Legal Ombudsman.

Our business, and the arrangements for complaints and the redress if something goes wrong are regulated by the Solicitors Regulation Authority.